INFO*

 

SHOP POLICY

ALL SALES ARE FINAL. No returns, refunds or exchanges once your item has been processed and shipped as everything is custom made to order. Please ensure you read the product descriptions and sizing guides carefully before placing your order. 

In the rare instance that you receive a defective or faulty product, please email with details and evidence so a resolution can be made. In exceptional circumstances where a refund is issued, it may take up to 7 working days to process. Fraudulent orders will be cancelled and refunded to the card used at purchase.

ORDER ENQUIRIES: info@yourstrulybazi.com

(We aim for a general response time of 48 hours)

PROCESSING TIME: Items are made to order by a single person, meaning it could take a minimum of around 5-10 working days for your order to be processed and despatched. This, however is an estimated time frame, and therefore it may vary (quicker or slightly longer) depending on the circumstances. 

Each product is still made personally by Bazi with in-house production. From printing, embroidery, hand-distressing, etc. This is not a mass production operation, it is more in-line with a bespoke service. Your patience is greatly appreciated while orders are fulfilled. Thank you for your trust.

SHIPPING: Domestic orders are usually dispatched with a 24-48 hour delivery service once production and packing has been completed. International orders are expected to be delivered 5-7 working days after dispatch. We are not responsible for delays caused by customs or postal services. International buyers are responsible for all customs & duties.